Effective date:[Effective Date]
Last updated:[Date]
1. Who we are
This Privacy Policy explains how [Registered Company Name] (“Captainseal,””we,””us,” or “our”), with its registered office at [Registered Office Address], collects, uses, shares, and protects your personal data when you visit www.captainseal.com (the “Website”), buy our products, request a quote, or contact us.
We process personal data in line with the Digital Personal Data Protection Act, 2023 and its rules, the Information Technology Act, 2000 and its rules, and other applicable Indian laws. Under these laws, Captainseal is the Data Fiduciary for the personal data described here.
By using the Website or giving us your personal data, you agree to this Policy. If you do not agree, please do not use the Website.
2. Personal data we collect
Data you give us
- Identity and contact details: name, company name, phone number, WhatsApp number, email address.
- Order details: billing and shipping addresses, GSTIN (for business invoices), products ordered, and order history.
- Account details: login email or phone number and password, if you create an account.
- Inquiry details: machine make and model, part numbers, seal sizes, photos you upload, and messages you send.
- Return and support details: photos, videos, and descriptions you share when raising a return or complaint.
Data we collect automatically
- Device and usage data: IP address, browser type, device type, pages visited, time spent, and referring website.
- Cookies and similar technologies: see Section 7.
Payment data
Online payments are handled by our payment gateway partner, [Payment Gateway Name]. We do not collect or store your full card number, CVV, UPI PIN, or net banking password. We only receive payment status and transaction references.
3. How we use your personal data
We use your personal data only for clear, lawful purposes:
- To process, ship, and deliver your orders, including sample orders
- To issue GST invoices and meet tax and accounting rules
- To respond to inquiries, confirm seal sizes, and prepare quotes
- To handle returns, replacements, refunds, and complaints
- To manage your account and send order and delivery updates
- To prevent fraud and keep the Website secure
- To improve our products, Website, and customer service
- To send offers, product updates, and newsletters, but only if you have agreed to receive them
- To comply with legal obligations and respond to lawful requests from authorities
4. Consent and legitimate uses
We process your personal data based on the consent you give when you place an order, submit a form, create an account, or subscribe to updates. We may also process data without separate consent where the law allows, such as when you voluntarily share data for a specific purpose (for example, completing a purchase) or where we must comply with a legal obligation.
You can withdraw your consent at any time by emailing [grievance@captainseal.com]. Withdrawing consent does not affect processing done before withdrawal. If you withdraw consent needed to fulfill an order, we may not be able to complete that order.
5. Who we share your data with
We do not sell your personal data. We share it only as needed with:
- Logistics and courier partners, to deliver orders and collect returns
- Payment gateways and banks, to process payments and refunds
- Technology providers, such as website hosting, e-commerce platform, email, and customer support tools
- Professional advisors, such as accountants, auditors, and lawyers
- Government and regulatory authorities, where required by law
- A buyer or successor, if our business is merged, acquired, or restructured
Our partners must protect your data and use it only for the services they provide to us.
6. Transfers outside India
Some of our service providers may store or process data outside India. For export orders, we share shipping details with international couriers and customs agents in the destination country. Any such transfer follows applicable Indian law, including any restrictions notified by the Government of India.
7. Cookies
We use cookies and similar technologies to keep the Website working, remember your cart, understand how visitors use the Website, and improve performance. Some cookies come from third-party tools, such as analytics providers.
You can block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the Website, such as the cart and checkout, from working.
Editor note (remove before publishing): If the site uses Google Analytics, Meta Pixel, or other ad tracking, list them here and add a cookie consent banner.
8. How long we keep your data
We keep personal data only as long as needed for the purposes in this Policy. Order and invoice records are kept for the period required by tax and accounting laws, currently up to eight years. Inquiry data is kept for [two years] after our last contact unless you ask us to delete it sooner. When data is no longer needed, we delete or anonymize it.
Editor note (remove before publishing): Confirm retention periods with your accountant or lawyer.
9. How we protect your data
We use reasonable security measures, including encrypted connections (SSL/HTTPS), access controls, and trusted service providers. No system is completely secure, but we work to protect your data from unauthorized access, loss, or misuse. If a personal data breach occurs, we will notify affected users and the authorities as required by law.
10. Your rights
Subject to applicable law, you have the right to:
- Access a summary of the personal data we hold about you and how we use it
- Correct inaccurate or incomplete data, and update your details
- Erase your data when it is no longer needed, unless we must keep it by law
- Withdraw consent for processing based on consent, including marketing
- Nominate another person to exercise your rights in case of death or incapacity
- Raise a grievance with us and, if unresolved, with the Data Protection Board of India
To use any of these rights, email [grievance@captainseal.com]. We may ask you to verify your identity first.
To stop marketing messages, use the unsubscribe link in any email, or reply “STOP” to WhatsApp or SMS messages.
11. Children
The Website and our products are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us personal data, contact us and we will delete it.
12. Third-party links
The Website may link to other websites, such as courier tracking pages or social media. We are not responsible for their privacy practices. Please read their policies.
13. Changes to this Policy
We may update this Policy from time to time. The latest version will always be on this page with its “Last updated” date. Significant changes will be highlighted on the Website or sent to you by email.
14. Grievance Officer and contact
If you have questions, requests, or complaints about your personal data, contact our Grievance Officer:
[Grievance Officer Name], [Designation]
[Registered Company Name], [Registered Office Address]
Email: grievance@captainseal.com | Phone: [+91 XXXXX XXXXX]
Hours: Monday to Saturday, 9:30 AM to 6:30 PM IST
We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.