Our Shipping Policy
Thank you for choosing Captain Seal. We are committed to delivering your high-quality hydraulic seals, O-rings, and sealing accessories quickly and reliably. Below you will find the details of our shipping procedures, rates, and timelines.
📦 Shipping Methods & Rates
We partner with major carriers to ensure your industrial components arrive safely.
- Standard Shipping: Delivered in 5–7 business days. Free for orders over ₹ 5000.
- Expedited Shipping: Delivered in 2 business days. Flat rate based on weight.
- Next-Day Air / Urgent Delivery: Available at checkout for time-sensitive repairs. Rates are calculated in real-time based on your location.
Please note: Rates for oversized items (such as large-diameter bulk seals or heavy repair kits) will be calculated dynamically at checkout.
⏱️ Processing & Order Cut-Off Times
We understand that equipment downtime is costly. We work hard to get your parts out the door as fast as possible.
- Same-Day Shipping: Orders for in-stock items placed before 2:00 PM IST Monday through Friday are shipped the same day.
- Standard Processing: Orders placed after the cut-off time or during weekends/holidays will be processed the next business day.
- Backorders: If an item is temporarily out of stock, our team will contact you immediately with an estimated ship date.
📍 Shipping Locations
- Domestic: We ship to all 28 Indian states and 8 union territories.
- International: We ship worldwide. International customers are responsible for all applicable customs, duties, and taxes levied by their destination country.
🔍 Tracking Your Order
Once your order ships, you will receive a Shipping Confirmation Email containing your tracking number. Tracking information typically updates within 24 hours of package pickup.
⚠️ Damaged or Missing Shipments
Hydraulic components must arrive in pristine condition to ensure a proper seal.
- If your package arrives damaged, please take photos of the packaging and contents immediately.
- Contact our support team at support@captainseal.com or [Your Phone Number] within 48 hours of delivery so we can issue a replacement or credit.